Refund Policy

1. What You Are Purchasing

When you buy a course package (Basic / Master / Advanced tier, as shown on the Courses page) on Genkitex, you are purchasing a personal, digital licence to access specific online course material (video and/or PDF lessons). You are not purchasing a physical product, and course purchases are separate from any Rewards Program bonus that may become associated with your purchase under the referral rules disclosed on the Platform.

2. When Access Is Activated

Course access is activated automatically in your account as soon as your payment is successfully confirmed. Once a course is marked "active" on your Courses page and its material has been viewed, opened or downloaded, the digital content is treated as delivered and consumed.

3. Cancellation Before Access

If a payment is deducted from your bank/UPI/card but the corresponding course was never activated in your account (a failed or stuck transaction), you are entitled to a full refund of that specific payment.

4. Refund Eligibility

• Failed payment, amount debited: full refund, once verified against the payment gateway/bank record, normally within 7–10 business days of the payment gateway processing the reversal.
• Duplicate payment for the same course in the same session: the duplicate charge is refunded after our support team verifies the duplicate transaction IDs.
• Course activated and material accessed: not eligible for a refund, since the digital content has already been delivered and consumed, except where required by law.
• Change of mind after a course has been activated: not eligible for a refund.

5. Non-Refundable Items

Bonus, cashback, self-staking, repurchase and captain royalty amounts credited to your in-app wallet are program rewards, not payments made by you, and are therefore not "refundable" — they are governed instead by the withdrawal rules in the Terms & Conditions and on your Withdraw page. Amounts already withdrawn and paid out to your bank/UPI account cannot be reversed once the payout is completed.

6. Failed / Duplicate Payment Handling

If a payment fails after the amount is debited from your account, the payment gateway/bank will typically auto-reverse it to your original payment method within their standard timelines. If it is not reversed automatically, raise a ticket on the Support page or email genkitetechnologies@gmail.com with your transaction reference, and we will investigate and coordinate with the payment gateway/bank.

7. Transaction Disputes

If you believe you were charged incorrectly, contact us within 30 days of the transaction with your order/ transaction ID and a description of the issue. We will investigate and respond with our findings. If unresolved, you may escalate through the Grievance Redressal process.

8. How Refunds Are Paid

Approved refunds are issued to the original payment method/source used for the transaction. We do not issue cash refunds or refunds to a different account than the one used to pay.

9. Contact for Refunds

Email genkitetechnologies@gmail.com with your registered user ID and transaction reference number.