Cancellation Policy

1. Account Cancellation

You may request closure of your Genkitex account at any time by emailing genkitetechnologies@gmail.com from your registered email address, or via the Grievance Redressal page. We will confirm closure once any pending wallet balance, withdrawal request or KYC review linked to your account has been settled in accordance with these policies.

2. Course Purchase Cancellation

A course purchase can be cancelled only before the course has been activated/accessed in your account (see the Refund Policy for what counts as "accessed"). Once course material has been opened, streamed or downloaded, the purchase cannot be cancelled because the digital content has already been delivered.

3. Withdrawal Request Cancellation

A withdrawal request can be cancelled by contacting support only while it is still in "Pending" status in the admin queue. Once a withdrawal has been marked "Approved"/"Paid", it cannot be cancelled or reversed.

4. Cancellations Initiated By Us

We may cancel/reverse a transaction, bonus credit or withdrawal, or suspend an account, where we reasonably identify fraud, duplicate/fake accounts, forged KYC documents, or manipulation of the referral/binary structure, after a reasonable review. Where possible we will notify you of the reason.

5. How to Request a Cancellation

Raise a request via the Support page inside your dashboard, or email genkitetechnologies@gmail.com with your user ID and the transaction/withdrawal reference concerned.